Shipping policy

Processing Times

Orders containing in‑stock items are typically processed within 1–3 business days. Orders that include custom‑printed parts or newly released designs may require additional processing time. Customers will be notified if extended delays occur.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on destination and selected shipping method. Delivery estimates are provided directly by the carrier and may vary due to location, weather conditions, customs processing, or postal delays.

Domestic Shipping

Domestic orders are shipped using reputable carriers such as USPS or UPS. Tracking information is provided once the order has been dispatched.

International Shipping

International shipping is available to most countries. Customers are responsible for any customs duties, taxes, or import fees required by their local authorities. Delivery times vary depending on destination and customs processing.

Order Tracking

A tracking number is issued once the order has shipped, allowing customers to monitor the progress of their delivery.

Lost, Delayed, or Damaged Packages

The store is not liable for any lost, stolen, delayed, or damaged packages, regardless of shipping method or destination. Once an order has been transferred to the carrier, responsibility for delivery rests solely with the shipping provider.

Customers who experience a lost or damaged package may contact customer support for assistance.
If shipping insurance was purchased at checkout, the store will file a claim with the insurance provider on the customer’s behalf. Claim investigations are handled by a third‑party carrier or insurer and may take an unknown amount of time to complete, though they are typically resolved within approximately one week.

Upon approval of the claim, customers will receive either store credit or a refund to the original payment method, depending on the outcome of the insurance provider’s decision.

Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. The store is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Product Protection & Packaging

All custom LEGO® minifigures, printed parts, and accessories are packaged securely to prevent damage. Items are inspected prior to shipment to ensure quality and accuracy.

Customer Support

For questions or assistance regarding shipping, customers may contact support at any time.